Kenner vs XOi: answers on the job or structured asset data?
XOi is an asset intelligence platform for field service: technicians scan a dataplate in its mobile app, follow guided workflows and capture photos and video, and AI turns the visit into summaries and customer-ready reports, on top of a large library of equipment data and manuals. Kenner (getkenner.com) is a personal assistant technicians text or call, which answers from a knowledge graph of your own units and writes the report from a voice note. Pick XOi if your priority is structured documentation, site surveys and asset data for quoting and planning. Pick Kenner if your priority is answers on the job and paperwork that writes itself, without another app.
In short
- XOi is about the asset record: capture it properly on every visit, enrich it, and use it for reports, quotes and planning.
- Kenner is about the job: answer the technician in seconds from that unit’s own history, then write the report for them.
- XOi asks technicians to work in its app. Kenner works in the messaging apps and phone they already use.
Side by side
| Compared on | Kenner | XOi |
|---|---|---|
| What it is | The personal assistant for HVAC/R service | An asset intelligence platform for field service |
| Where technicians use it | WhatsApp, iMessage, Microsoft Teams, RCS, a normal phone call or the Kenner app | The XOi mobile app |
| How work is captured | In conversation: a text, a photo or a voice note | Guided workflows, dataplate scans, photos, videos and notes |
| What it answers from | A knowledge graph of your units: their jobs, alarms, parts and manuals, from your FSM, ERP, CRM, document stores and store controllers | Service history, manuals, service bulletins and enriched equipment data. XOi cites 124k+ models across 215+ manufacturers and 250k+ manuals and diagrams |
| After the job | Writes the report, refrigerant record, parts and follow-ups to your FSM | AI job summaries and customer-ready reports |
| For sales and planning | A quoting agent, and first-time fix by team and fault type for service leaders | Site surveys, an Equipment Reliability Index, quoting with pricing guardrails, portfolio assessments and data APIs |
| Named integrations | ServiceTitan, Salesforce Field Service, SAP, Dynamics 365 Field Service, IFS, ServiceNow, ServiceMax, Oracle Field Service and more | Davisware, WennSoft, ServiceTitan, Jonas, Quadra, COINS and SAMPro, among others |
| People behind it | You work with the founders | Live calling for technicians and XOi mentors |
| Pricing | Free while in beta. Starts with a two-week pilot | On request |
XOi details are from its home, jobsite workflow, pricing and integrations pages, last checked 10 November 2026.
What XOi does well
Consistent documentation on every visit
XOi’s jobsite workflow page describes technicians scanning a dataplate to identify the asset, then following structured workflows that guide each step, capturing photos, videos and notes as they go. AI generates summaries and customer-ready reports from what was captured. If your problem is that every technician documents differently, that discipline is the point.
A large equipment library out of the box
On its home page XOi cites more than 124,000 unique models across more than 215 manufacturers, enriched with over 100 attributes each, more than 250,000 manuals, diagrams and technical resources, and performance data from more than 18 million completed jobs. A new customer starts with that on day one.
Asset data that feeds sales and planning
XOi’s solutions go beyond the service visit: site surveys, flags for end-of-life equipment and risk, an Equipment Reliability Index, quoting with pricing guardrails and portfolio assessments to show customers. For a contractor growing beyond break-fix work, that is a serious toolkit.
Integrations with mechanical contractors’ systems
XOi’s integrations page names Davisware, WennSoft, ServiceTitan, Jonas, Quadra, COINS and SAMPro. Several of those are systems commercial mechanical contractors run, and we do not name them on our own site. Kenner connects to any system with an API, but if you run one of these, ask us before you assume.
Where Kenner is different
A conversation, not a workflow
Kenner does not ask technicians to fill in steps. They ask a question by text, photo, voice note or phone call and get an answer in seconds. After the job they say what they did, and Kenner writes the report and asks for any reading that is missing.
Answers from your own history
Kenner builds a knowledge graph of your service: every unit, every job done on it, its alarms, its parts and its manual. So the answer to a fault starts with what fixed it on this unit before, with the source shown. See knowledge graph vs RAG for field service.
Live signals from the store
Kenner reads store and rack controllers such as Danfoss Alsense, Copeland Site Supervisor, Emerson E2/E3 and CAREL boss, so the brief before the job starts with the alarms and temperatures the store saw.
It writes back to the system of record
The report, the refrigerant record, parts used and follow-ups go to your FSM, ERP or CRM. Nobody copies from one tool into another.
Who should pick which
Pick XOi if your priority is the quality of your asset records and what you can do with them: standard documentation across technicians, visual proof for customers, surveys and data for quoting, replacement planning and sales.
Pick Kenner if your priority is the technician on the job: fewer calls to your most experienced engineer, faster fixes that hold, and reports that are written without typing, all without rolling out another app.
See also Kenner vs Bluon, another platform built on equipment data, or read what Kenner is and how a pilot runs.
Common questions
Is XOi an AI assistant for technicians?
XOi describes itself as an asset intelligence platform. Its mobile app gives technicians service history, manuals and guided workflows, and it uses AI to summarise jobs and structure the data that is captured.
Can Kenner and XOi be used together?
We do not list an XOi integration today. Kenner connects to systems with an API, so ask us if you run XOi and we will tell you plainly what is possible.
Which needs less change from technicians?
Kenner asks for very little: technicians save it as a contact and talk to it in the messaging app they already use. XOi asks technicians to work in its app and follow its workflows, which is how it gets consistent, structured records.
Which is better for quoting and capital planning?
XOi goes further there, with site surveys, end-of-life and risk flags, an Equipment Reliability Index and portfolio assessments for customers. Kenner has a quoting agent and writes quote drafts back to your systems, but its centre of gravity is the service job.
Sources
Everything said here about other products comes from their own pages, last checked 10 November 2026. Products change; if something here is out of date, tell us and we will correct it.