Kenner vs ServiceTitan Atlas: which AI fits your technicians?
Atlas is the AI built into ServiceTitan: a technician opens a job in the ServiceTitan mobile app, taps Ask Atlas and gets answers from the data already in ServiceTitan. Kenner (getkenner.com) is a personal assistant technicians text or call from WhatsApp, iMessage, Teams or a phone, which answers from a knowledge graph of your units across all your systems and writes the report afterwards. If your whole operation runs in ServiceTitan and you want AI inside that app, start with Atlas. If your technicians need help that reaches across systems, controllers and manuals without another screen, look at Kenner. The two also work together, because Kenner connects to ServiceTitan.
In short
- Atlas is the right first step if your team lives in ServiceTitan and you want answers about customers, jobs and equipment inside that app.
- Kenner fits commercial HVAC/R teams whose answers are spread across an FSM, store controllers, manuals and old reports, and who want the report written for them.
- They are not either-or. Kenner reads from ServiceTitan and writes back to it.
Side by side
| Compared on | Kenner | ServiceTitan Atlas |
|---|---|---|
| What it is | The personal assistant for HVAC/R service | The AI assistant built into ServiceTitan |
| Where technicians use it | WhatsApp, iMessage, Microsoft Teams, RCS, a normal phone call or the Kenner app | Inside ServiceTitan Mobile and the Field Mobile App: open a job and tap Ask Atlas |
| What it answers from | A knowledge graph of your units: their jobs, alarms, parts and manuals, from your FSM, ERP, CRM, document stores and store controllers | The data in ServiceTitan: customer and location information, job history, invoices, estimates, equipment, memberships and service agreements. Equipment manuals and troubleshooting come with Field Pro |
| Around the job | A brief before the job, answers on it, and the report written from a voice note after it | With Field Pro: pre-job briefs, automatic call recording with AI transcripts, AI troubleshooting, diagnostic calculators and coaching scorecards |
| Works with | ServiceTitan, Salesforce Field Service, SAP, Dynamics 365 Field Service, IFS, ServiceNow, ServiceMax, Oracle Field Service and more | ServiceTitan |
| Built for | Commercial HVAC and refrigeration service teams | Businesses that run on ServiceTitan |
| Pricing | Free while in beta. Starts with a two-week pilot | No price on the Atlas page. Equipment and troubleshooting modules need Field Pro |
ServiceTitan details are from its Atlas, Field Pro and help pages, last checked 10 November 2026.
What Atlas does well
It is already where ServiceTitan users work
There is nothing new to roll out. According to ServiceTitan’s help page, Atlas in mobile is enabled for all technician roles by default: open a job, tap Ask Atlas and ask. The example questions ServiceTitan gives are exactly what a technician wants on arrival, such as who last worked on this unit, what the most common issues at this location are, whether the customer has open estimates and whether a part is in stock at the warehouse.
Field Pro adds manuals, diagnostics and coaching
With Field Pro, Atlas also answers from equipment manuals, spec sheets and installation guides with citations, helps with troubleshooting and brings diagnostic calculators into one place. Field Pro itself goes further into sales and coaching: pre-job briefs, automatic call recording with AI transcripts, and scorecards that rate each call against your own process. If you run a residential business where the conversation in the home decides the ticket, that is a real strength and not something Kenner does.
ServiceTitan is candid about accuracy
Its help page says answers were tested across thousands of real-world questions with over 85% accuracy, warns that responses may be inaccurate or outdated, and asks technicians to verify before acting. That is the right way to describe any AI tool, ours included.
More is coming for the office
The Atlas page lists office features as coming soon, for managers, dispatchers, customer service and accounts receivable.
Where Kenner is different
It is not tied to one system
Kenner works with the FSM you run, whether that is ServiceTitan, Salesforce Field Service, SAP, Dynamics 365 Field Service, IFS, ServiceNow, ServiceMax or Oracle Field Service. If you are a commercial contractor with customers on different systems, or an in-house team on an enterprise platform, the assistant stays the same.
It reaches past the FSM
A lot of what explains a fault is not in the FSM. Kenner reads store and rack controllers (Danfoss Alsense, Copeland Site Supervisor, Emerson E2/E3, CAREL boss), so the brief starts with what the store saw. It reads manuals, bulletins and old reports where they already are, in SharePoint or Confluence. Then it links all of that to the unit in a knowledge graph, so one question can use the alarm log, the earlier job and the manual page together.
There is no app to open
Technicians save Kenner as a contact and use WhatsApp, iMessage, Teams, RCS or a normal phone call. With hands busy on a roof, a call is often the only thing that works.
It writes the paperwork
After the job the technician says what they did. Kenner writes the report, asks for any reading that is missing, and saves it to the job in ServiceTitan along with quotes. After a leak repair it collects what the refrigerant record needs and books the follow-up leak check.
It gets better with every job
Each finished job adds to the graph. A fix worth keeping is saved for the whole team once a supervisor approves it, and service leaders see first-time fix by team and by fault type.
Who should pick which
Pick Atlas if ServiceTitan is where your technicians already spend the day, most of what they need to know is in ServiceTitan, and you also want call recording and coaching to lift sales in the field. Start there before adding anything else.
Pick Kenner if you service commercial HVAC or refrigeration, the answer to a fault usually sits across several systems, your technicians would rather text or call than open another screen, or you do not run ServiceTitan at all.
Use both if you run ServiceTitan and want what each does best. Kenner reads jobs, equipment history and estimates from ServiceTitan, and reports and quotes go back to the job.
New to Kenner? Read what it is and how a pilot runs, or see how it compares with the AI built into Salesforce and Dynamics 365.
Common questions
Is Kenner a replacement for ServiceTitan?
No. Kenner does not replace your FSM. It reads jobs, equipment history and estimates from ServiceTitan before the job, and writes reports and quotes back to the job after it.
Does Atlas work outside ServiceTitan?
ServiceTitan describes Atlas as a conversational interface built into ServiceTitan, opened from a job in its mobile apps. Its pages do not describe it working with other field service systems.
Can we use Kenner and Atlas together?
Yes. Kenner connects to ServiceTitan, so technicians can keep Atlas inside the ServiceTitan app and use Kenner by text or phone call for answers that draw on other systems, and for the report.
Which is better for commercial refrigeration?
Kenner is built for it. It reads rack and case controllers such as Danfoss Alsense, Copeland Site Supervisor, Emerson E2/E3 and CAREL boss, and it collects what refrigerant records need after a leak repair or a top-up.
How accurate is Atlas?
ServiceTitan’s help page says its answers were tested across thousands of real-world questions with over 85% accuracy, and asks technicians to verify details before acting on them.
Sources
Everything said here about other products comes from their own pages, last checked 10 November 2026. Products change; if something here is out of date, tell us and we will correct it.