The personal assistant for HVAC/R service

We activate your full service knowledge, answer every technician in seconds and take the paperwork off their hands.

Book a demo See how it works
An HVAC/R technician on his phone between condensing units on a roof at first light

The call, in words. Kenner: Hey, it’s Kenner. What can I help you with? Technician: Hi Kenner, I’m at the site now and it’s throwing an F74 error. What does that mean again? Kenner: F74 means the boiler is reporting water pressure too low. It locks out the burner and stops heating. Since it’s recurring, compare the boiler reading with an external manometer. Technician: Sure, will do. Do you have any photos from the last visit you can send me, so I can compare? Kenner: I’ll send last visit’s photos. Sent to your iMessage. Technician: Cheers. And one more note before I continue: the owner has changed. It’s now George, no longer Tom, because he’s taken over from his father. Kenner: Got it. I’ll note George as the owner. Noted. Technician: Cheers Kenner, see you later. Kenner: See you later.

Built by people from

Palantir Bayer EnBW Imperial College London ESCP Business School Entrepreneurs First Combinator

Help on every job. Insight across all of them.

For service leaders

Your best engineer’s know‑how at every site. First-time fix by team and fault type.

Start with one team

For technicians

Answers in seconds: what fixed this fault on this unit before, and what to check first. Say what you did and Kenner writes the report.

Watch Kenner work

Watch Kenner work

Briefing agent Parts agent Quoting agent Notes agent

What Kenner looked up

    What it adds up to. Real service metric impact.

    More
    jobs

    per technician, every week. Less searching, calling around and typing reports.

    Less
    downtime

    Units are back up sooner, so your customers lose less time.

    Fewer
    callbacks

    The fix holds the first time, so the same unit doesn’t bring you back.

    Fewer
    escalations

    Kenner answers the questions that used to be a call to your most experienced engineer.

    Reality is not a pre‑recorded video. Kenner learns from every job, even these…

    Connected to everything. On every phone.

    Start with one team. Live in a week.

    1. In the first week
      Connected and in their contacts

      We connect to your FSM, CRM, ERP, KMS and sensors. Five to ten technicians save Kenner as a contact. No app, no training day.

    2. For two weeks
      Kenner works real jobs

      A brief before the job, answers on it and the report after.

    3. At the end
      Real KPI improvements

      What changed, in your own numbers. You decide on the rollout from there.

    Common questions. Straight answers.

    Who is it for?

    Service teams that keep equipment running on site, whether contractors, manufacturers or in-house: HVAC and refrigeration, elevators, fire protection, heat pumps, medical devices, forklifts, data centers, food equipment, wind turbines and machinery. If your technicians diagnose and repair equipment in the field, it’s built for you.

    How is this different from a chatbot on our manuals?

    A chatbot searches your documents and pastes together an answer. Kenner builds a knowledge graph of your service instead: every unit, every job done on it, its alarms, its parts and its manual, linked together. So it answers for the unit in front of the technician, shows its sources and says when it doesn’t know. And Kenner doesn’t just look up answers. It carries out real tasks for you: it writes the quote, sends the invoice and orders the parts, in the systems you already run. Every job your team finishes adds to the graph.

    Does Kenner replace our FSM or ERP?

    No. Kenner works with the FSM, ERP and CRM you already run. It reads from them before the job and writes the report, parts and follow-ups back to them after it.

    Do our technicians have to learn a new app?

    No. They save Kenner as a contact and use WhatsApp, iMessage, Teams or a normal phone call, so it works on the phone they already have. A voice note after the job is enough for the report.

    Is our data secure?

    Your data stays yours and stays in your systems. Every pilot comes with a data processing agreement under GDPR, ISO 27001 certification is in progress and our SOC 2 audit is in preparation.

    How fast can we start?

    Within a week. We connect to your systems, your technicians save Kenner as a contact, and the first briefs and reports run in the same week. A pilot runs two weeks with five to ten technicians, measured against your own numbers.

    See it on your own jobs

    Start with one team: two weeks, five to ten technicians, measured against your own numbers.

    Book a demo